Motivo Return Policy
30-Day Satisfaction Guarantee!
The Motivo Tour and Motivo accessories come with a 30-day Satisfaction Guarantee, where if for any reason you decide that the Tour is not for you within 30 days of receipt we will refund the full purchase price for the Motivo accessory and we will refund the full purchase price, minus $49.99 for return shipping, for the Motivo Tour We do NOT charge any additional restocking or handling fees (unlike most of our competitors), even though we cannot sell a returned Tour as a “New Product” once it has been used. A request for Return Authorization must be made within 30 days of receipt. Items being returned must arrive in brand new condition (in original packaging) showing no signs of wear and tear and must be free of any scuffs, dings, cracks, odors or scrapes in order to receive a full refund of the purchase price for the Motivo accessory and full refund of the purchase price minus the $49.99 shipping for the Motivo Tour. You may cancel your order at any time prior to shipment.
Please call us at 414.235.9409 within 30 days after your purchase and we will issue a Return Merchandise Authorization number (RMA#) to have your item(s) picked up, it is very important that you call FedEx to schedule a pickup and provide the tracking number on the label after printing/receiving. The product(s) will be shipped back to us for a refund or exchange. To reduce the chance of damage during shipping, please review the re-packing instructions that will be provided with the RMA.
If you used any discount or promotional coupons, you will receive the full refund less the value of the promotional coupons. Returns are processed within 10-15 days after the product has been received and inspected by our return center.
Please allow 3-5 business days for credit to reflect on your credit card or method of payment used.
If you wish to exchange your item(s), the same procedures for (Refund/Returns) apply. Once we receive the item(s) at our facility, we will call you to verify we have the correct address and take a new order for the item you requested. Items being exchanged must arrive in brand new condition (in original packaging) showing no signs of wear and tear and must be free of any scuffs, dings, cracks, odors or scrapes in order to receive full value credit.
Shipping Errors, Product Defects & Product Damages
For a return or exchange due to shipping error or shipping damage, contact Customer Support within 5 days of receiving your product.
One of our customer support representatives will provide you with simple instructions for returning the item(s), and instructions on the proper handling of the merchandise. Please be prepared to email photos showing the issue, if asked by the customer support representative, for proof and claim purposes.
For a product damaged in shipping or shipping errors made by Motivo, a representative will issue a pre-paid return label.
For product defects please contact Motivo Customer Support at 414.235.9409 and speak with a representative by phone to troubleshoot your item. After troubleshooting is completed, the representative will determine if the item qualifies for pre-paid return shipping.
• Save the original shipping container and all the packaging material to ship the item back.
• Have your order # ready when you call.
• The RMA # issued by Motivo must accompany all returns.
• A replacement item will be shipped to you once the item being returned is received.
Abuse of Return Privileges
Our return policy is in place to ensure our customers always have the right product to fit their needs. Those who violate the spirit of our return policy by sending excessive returns may be subject to limitations or suspension of return privileges.