Frequently Asked Questions / Specifications

Product Specifications (approximate):

 Size — Opened

24" W x 35" H x 27" D
( 61 cm W x 88.9 cm H x 68.6 cm D )


Size — Folded

24" W x 35" H x 13" D 
( 61 cm W x 88.9 cm H x 33 cm D )


Wheel Size

( 19 cm )


Product Weight

19.8 lbs.
( 9 kg )


Seat Dimensions

20" W x 7.5" D
( 50.8 cm W x 19.1 cm D )

User Weight / Seat Capacity

300 lbs.
( 136 kg )


Handle Height Adjustment

31" - 38"
( 78.7 cm - 96.5 cm )


User Height Range

Approximately 4'3" - 6'4"
( 129.5 cm - 188.0 cm )


Seat Height

19.75" fixed
( 50.17 cm )


Storage Compartment

19.73" W x 7.40" D x 9.36" H
( 50.11 cm W x 18.80 cm D x 23.77 cm H )


For current pricing please visit our Product Catalog

Payment Options

Visa, MasterCard, PayPal, PayPal Credit, Pay By Group

Available Financing

Motivo is proud to have partnered with PayPal to offer PayPal Credit, and easy and affordable way to finance your purchase. For more information please see the PayPal website.

Group Payment

We offer Pay By Group, a service that allows you to split the cost of a Motivo Tour. You can easily share the cost with family or friends. 

Medicare / Private Insurance

Is the Tour covered by Medicare?

No. While the Tour meets or exceeds all requirements for a rolling walker, the Tour is not coded for Medicare.

Why is it not covered by Medicare?

You may not be aware, but the Medicare program has been restructured drastically over the past several years and products such as walkers have had their Medicare coverage greatly reduced or eliminated entirely. Private insurance may still offer coverage on the Tour and we recommend you check with them for specifics.

Is the Tour covered by private insurance?

Possibly. The Tour does meet all the requirements of a rolling walker with a seat so it may be covered by private insurance and/or Health Savings and Flexible Spending type accounts. Given all the various healthcare plans available, we recommend checking with your provider to determine the specific coverage available to you.

Features and Functionality

What is the value over a standard rollator?

The Tour's unique user-centered design is the result of 3 years of R&D and covered by 12 patents. Unique features and benefits including a stow-away seat to facilitate upright walking and reduction in back and neck pressure by up to 60%, along with a flip-out tray, dual cup holders, and large integrated private storage that is conveniently located and does not have to be emptied or removed when folding up for transport. And with its modern design and choice of contemporary colors and finishes, it doesn't look like a medical device. Plus, the Tour is the only leading rolling walker Made in the USA.

It looks bulky, or bigger than a traditional rollator/walker, is it?

No. While the Tour may look larger than traditional walkers, the Tour's dimensions are actually the same and, in some cases, even smaller. The molded panel design allows for the seat to stow out of the way and the user to walk inside it rather than behind, which makes the Tour much more maneuverable than traditional rolling walkers with a fixed seat.

Does it weigh more than a standard rollator/walker?

No. The Motivo Tour weighs less than 20 lbs. Standard rollators vary between 15 to 25 lbs. depending on construction and size. Add-on trays, cupholders, and cane holders can add an additional 2 to 5 lbs., all of which are already integrated into the Tour.

Does it fold for transport?

Yes. The Tour side panels easily fold in, making it compact and easy to transport. The Tour is also self-standing and can still roll when folded, to further aid in transport and storage.

Is the seat height adjustable?

No. The padded seat is 19.75" from the ground when deployed from its stow-away position.

Will it fit in most cars?

Yes. The Tour was designed to fold compactly and fit easily in most backseats and trunks. (consult specs above)

Does it have a seat?

Yes. The Tour has a stow-away seat that easily slides into the side compartment when not in use and allows for upright walking inside the Tour.

What type of brakes does it have?

The Tour has similar brakes as to what you would find on most rollators/walkers, which is a loop style brake which require minimal effort to squeeze and slow the walker down.

Does it have a parking brake?

Yes. To engage the parking brake you simply push the brake lever down.

Can the handlebar height be adjusted?

Yes. The handlebars are adjustable with simple hand knobs, to accommodate people from approximately 4'3" to 6'4".

Can the Tour hold an oxygen tank?

Yes. The Tours storage compartment is large enough to accommodate a small oxygen tank or concentrator. Measuring at 19.73" W x 7.40" D x 9.36" H it can typically accommodate tanks sizes M2 - M9 depending on the size of the regulator.

Where can I see the Tour in person?

Currently the 2019 Tour is only available via direct order. Please check in the coming months at our website as we work to add retailers throughout the US where you can see the Tour in person.

What is the difference between the three model lines: Classic, Designer, and Premier?

All three Tour lines function identically and have the same features. The difference is in the color and finish.

Where is the Tour manufactured and who actually builds it?

Your Motivo Tour is hand made to order in our own custom factory located in New Berlin, Wisconsin.

What is the Motivo Tour made of?

Cheese, of course, we're from Wisconsin! Actually, the Tour is made of a proprietary lightweight carbon composite material inspired by the aerospace and auto racing industry that is both tough and lightweight. If it was cheese, however, it definitely would be cheddar.

Is the Motivo Tour durable?

The Tour is engineered to exceed the most stringent ISO international standards and is rated for up to 300 lbs.

Everyday Use

How do I adjust the height?

Height adjustment is quickly accomplished with thumbscrews on each side while the Tour is in its normal upright position – no need to turn it over like most other walkers.

How does it fold up?

A quick release of the side lever on either side of the Tour allows it to be folded up like a book for easy transport.  Simply open the Tour back up fully and press down the side levers. A convenient carrying handle is provided for ease of loading/unloading.

What is the best way to put the Tour into my car?

Here is a short video demonstrating how we recommend putting the Tour into the trunk/hatch as well as the backseat of a car. WATCH VIDEO

Shipping, Returns, Warranty, Assembly

When can I expect my Tour to arrive?

As all Tours are hand made to order, shipping is typically within 4-6 weeks of order placement. All shipments are delivered via FedEx ground, with a shipment notification and tracking number provided via email once your Tour is on its way.

What is the return policy?

Motivo offers a 30-day return policy. You are responsible for the return shipping cost and that will be deducted from your credit. The Tour must come back in the original packaging and in like new condition.

What is the warranty?

The Motivo Tour comes with a category leading limited lifetime warranty that covers defects in the materials and workmanship for the lifetime of the original consumer, less typical wear and tear items like handle grips, seat cushions, brake cables, etc. that carry a 1 year warranty. Full warranty details are included in the User Manual, on our website, or by giving us a call.

Will I need to assemble the Tour?

No. Your Tour will come fully assembled.

For More Info

Additional Questions: If you have any additional questions please email and our team will get back to you in a timely manner.

Dealers: If you’re interested in becoming a dealer, please contact us at

My mom used a walker for years and reaching over the walker to open a door she fell breaking her hip. Six months later she was gone because she gave up because of all her pain. This walker would have changed that. Help make this walker a success. It could save a loved one.


via Indiegogo

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